{"id":28358,"date":"2023-11-28T19:54:51","date_gmt":"2023-11-28T19:54:51","guid":{"rendered":"https:\/\/harus.ind.br\/?p=28358"},"modified":"2023-11-28T19:54:51","modified_gmt":"2023-11-28T19:54:51","slug":"como-melhorar-a-experiencia-dos-hospedes-de-casas-alugadas-conheca-as-dicas-da-hotelaria","status":"publish","type":"post","link":"https:\/\/harus.ind.br\/en\/como-melhorar-a-experiencia-dos-hospedes-de-casas-alugadas-conheca-as-dicas-da-hotelaria\/","title":{"rendered":"How to improve the experience of guests in rented homes? Discover hotel tips"},"content":{"rendered":"<p>In recent years, serviced homes \u2013 those that can be rented for short seasons, via Airbnb and Booking.com, for example \u2013 have become popular among tourists. This is an alternative for those who want more privacy or experience the destination like a local resident. Hosts must respect the platform&#039;s guidelines and can also create their own rules, such as smoking restrictions and limits on the number of guests. <a href=\"https:\/\/harus.ind.br\/en\/o-que-o-hospede-espera-do-servico-de-quarto\/\" target=\"_blank\" rel=\"noopener\">guests<\/a>.<\/p>\n<p>With the increase in supply, competition is fierce. Therefore, we have listed some lessons that home owners (or apartments, farms and other types of accommodation) can learn from the hotel industry to improve their services and stand out in the market.<\/p>\n<ul>\n<li><strong>Personalized service<\/strong><\/li>\n<\/ul>\n<p>One of the differences of <a href=\"https:\/\/harus.ind.br\/en\/5-dicas-para-escolher-um-hotel-antes-de-viajar\/\" target=\"_blank\" rel=\"noopener\">hotels<\/a> is efficient and personalized service. To this end, it is important to be available to answer guests&#039; questions, in addition to being able to provide information about accommodations or the location, giving tips on tours and restaurants, for example. If it is possible to collect additional data, it is also good practice to prepare personalized surprises, such as leaving lactose-free treats in case one of the visitors is allergic.<\/p>\n<ul>\n<li><strong>Good communication<\/strong><\/li>\n<\/ul>\n<p>Related to the previous topic, it is essential to maintain good communication to provide a good customer experience. It is necessary to have an open channel to resolve doubts and ensure that the guest is informed about check-in and check-out details, general rules and other relevant information. And of course, always with respect and kindness.<\/p>\n<ul>\n<li><strong>Provide maximum convenience<\/strong><\/li>\n<\/ul>\n<p>No one wants to face difficulties during their dream trip, right? Therefore, a good host seeks to provide maximum convenience and comfort for their guest. Just like in hotels, in addition to offering quality facilities, there are other items that can be made available to facilitate the guest&#039;s arrival and stay. Coffees, teas, stocked hygiene items and <a href=\"https:\/\/harus.ind.br\/en\/amenities-de-qualidade-podem-mudar-a-experiencia-do-hospede-veja-dicas-de-como-escolher\/\" target=\"_blank\" rel=\"noopener\">amenities<\/a> These are some of the products that make all the difference in the experience. They add value to accommodation because they not only make the guest&#039;s routine easier, but can also provide a unique experience with quality products and renowned brands.<\/p>\n<ul>\n<li><strong>Up-to-date cleaning and maintenance<\/strong><\/li>\n<\/ul>\n<p>The hotel industry follows strict cleaning and maintenance protocols for its establishments. Therefore, the tip is to be inspired to keep environments always clean and all facilities in good condition. Although it is not as common in residential environments, it may be important to maintain a pest control routine, especially if the house receives <a href=\"https:\/\/harus.ind.br\/en\/quais-sao-as-regras-para-viajar-de-aviao-com-seu-pet\/\" target=\"_blank\" rel=\"noopener\">pets<\/a>. But remember: it is important to respect the protocols so that there is no harm to the health of people and animals.<\/p>\n<ul>\n<li><strong>Encourage reviews<\/strong><\/li>\n<\/ul>\n<p>One of the most efficient ways to improve service is to understand customer demands and expectations. Therefore, encouraging <a href=\"https:\/\/harus.ind.br\/en\/como-elevar-a-avaliacao-do-seu-hotel-online-confira-dicas\/\" target=\"_blank\" rel=\"noopener\">assessments<\/a> helps in providing a quality service. It is essential to respond to all of them, even the negative ones, which should serve as a lesson and be responded to cordially.<\/p>\n<p><strong>Harus has a complete portfolio of products to improve your guest&#039;s experience. Click <a href=\"https:\/\/harus.ind.br\/en\/contato\/\" target=\"_blank\" rel=\"noopener\">here<\/a> and discover amenities, bed and bath, electronics and sanitizing options.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Nos \u00faltimos anos, as casas com servi\u00e7o \u2013 aquelas que podem ser alugadas por curtas temporadas, via Airbnb e Booking.com, por exemplo \u2013 se popularizaram entre os turistas. Trata-se de uma alternativa para quem deseja mais privacidade ou vivenciar o destino como um morador local. Os anfitri\u00f5es devem respeitar as diretrizes da plataforma e tamb\u00e9m [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":28359,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28358","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artigos"],"_links":{"self":[{"href":"https:\/\/harus.ind.br\/en\/wp-json\/wp\/v2\/posts\/28358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/harus.ind.br\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/harus.ind.br\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/harus.ind.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/harus.ind.br\/en\/wp-json\/wp\/v2\/comments?post=28358"}],"version-history":[{"count":0,"href":"https:\/\/harus.ind.br\/en\/wp-json\/wp\/v2\/posts\/28358\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/harus.ind.br\/en\/wp-json\/wp\/v2\/media\/28359"}],"wp:attachment":[{"href":"https:\/\/harus.ind.br\/en\/wp-json\/wp\/v2\/media?parent=28358"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/harus.ind.br\/en\/wp-json\/wp\/v2\/categories?post=28358"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/harus.ind.br\/en\/wp-json\/wp\/v2\/tags?post=28358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}