Quality policy
Harus Trade and Cosmetics Industry Ltd. keeps close contact with its clients in order to understand their needs and build a solid and healthy partnership.
Thus, the search for partners and new technologies, taking into consideration aspects related to raw materials from renewable sources, recycling materials and healthier products, is a continual process in the company.
Harus is concerned with optimizing its processes, paying attention to compliance with the sanitary legislation in force, guaranteeing that its clients receive safe and quality products with fast delivery time.
Quality Targets
- Dispatch 99.5% of orders on time (dispatch time is one day after orders are invoiced).
- Keep customer’s complaint rate at 1.2% (percentage of total complaints vs. total invoiced orders) or ten complaints per month, at most.
- Keep the rate of product returns at 0.4% (percentage of total returns vs. total invoiced orders) or four returns per month at most.
